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Organizational Change – The Mission Statement

“As with human beings, the ablest, the brightest, the most highly motivated seem to suffer the worst identity crisis.” – Peter Drucker. A delusion that clouds successful organizations is that what they have done to be successful is what they need to do to continue to be successful. People tend to look at projects and [...]

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The Drucker Lectures – Book Review

After two World Wars, society began to drastically change in an unexpected direction. Out of post-World War II, entrepreneurs were finding the “one-man operation” was not good enough. Steel, railroad, oil and automobile companies began to form, and a manufacturing age was being born. With the manufacturing age came the modern organization: a group of [...]

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Measurable and Non-Measurable Results – BP Oil Spill Case

With results only existing on the outside, only the customer determines what the organization’s measurables are. Customers do not quantify results however, the organization determines what they choose to quantify. Organizations have different measurables depending on what they contribute to society. For example, at an animal shelter, the quantifier is the amount of animals incoming [...]

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The Limits of an Institution’s Social Responsibility

The first responsibility of an executive is to be responsible towards the institution. Every institution whether it is a business, hospital, university, military or other organization thrives in a society and a community. Community influences the inside of an organization and the organization influences the community around it. Institutions have a dedication to be socially [...]

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The Role a Service Institution’s Performance Plays in Society

Developed societies all have an attribute in common: the public-service institution. Government, health care, education, research and the military are all major institutions that a society needs in order to properly function and maintain the corporate businesses around it. Without education, the ability to develop individuals to be effective in specialized roles is not there. [...]

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The Importance of an Organization Defining it’s “Primary Customer”

A business always has customers. In order to achieve results you need customers. Is it effective to have everyone as a customer? Anyone can be a customer; however, the business needs to determine the primary customer: the customer that the business evolves from. The definition of a customer is one who values your products and [...]

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